You’ll find answers to the most common questions below.

Contact Support

For help with your account, purchases or technical problems, email:

support@greatvalley.co.uk

Please include:

• Your name
• The email address connected to your account
• Your device model
• Your version of iOS/Android
• A brief description of the problem
• A screenshot or screen recording, where possible

Please do not include passwords or payment card details in your message.

Account and Login Support

I can’t log in

Check that you are using the same email address you originally used to create your account.

The app is able to use existing Shopify data to log in too.

Make sure your email address and password have been entered correctly. Passwords are case-sensitive.

You can also try closing and reopening the app, checking your internet connection and installing the latest available version of the app.

If you are trying to log in with your 'Shop App' details, please select forgotten password to reset and then log in.

I’ve forgotten my password

Select Forgot Password on the login screen and follow the instructions sent to your registered email address.

The reset email may take a few minutes to arrive. Check your junk or spam folder if you cannot see it.

I haven’t received my verification or password reset email

Check your junk, spam and promotions folders. You should also confirm that the email address entered in the app is correct.

To request another email, return to the relevant screen in the app and select the resend option.

I want to change my account details

Account information can be updated from the account or profile section of the app, where available. It can also be changed on The Reytons' website.

For changes you cannot make within the app, contact us at support@greatvalley.co.uk

I want to delete my account

You can request the deletion of your account and associated personal information by emailing support@greatvalley.co.uk with the subject line:

Account Deletion Request

Please send the request from the email address connected to your account so that we can verify ownership.

Deleting your account may permanently remove your profile, game progress, preferences and access to account-only features. Purchase records may need to be retained where required for legal, tax, fraud-prevention or accounting purposes.

Product Purchases

Where can I find products?

Products and exclusive offers can be accessed through the shop or offers section of the app.

Some products may only be available to eligible members, for a limited period or while stocks last.

My payment has failed

Check that your payment information is correct and that your chosen payment method has sufficient funds available.

You may also need to approve the transaction through your bank or payment provider.

If the payment continues to fail, try another payment method or contact your bank.

I’ve been charged but haven’t received confirmation

Order confirmations can sometimes take a few minutes to arrive. Check your email inbox and junk folder.

Do not place the order again until you have checked your account or contacted support, as this could result in a duplicate purchase.

When contacting us, include the approximate time of purchase, the item ordered and any transaction or order reference you received.

Where is my order?

Delivery estimates and tracking information will be provided during checkout or in your order confirmation, where applicable.

For help locating an order, contact support@greatvalley.co.uk and include your order number.

Can I cancel, return or exchange an order?

Cancellations, returns and exchanges are handled in accordance with our store terms and returns policy.

For help with an existing order, contact support@greatvalley.co.uk.

Purchases made through Apple

At this time, the app does not allow purchases via Apple accounts. It does however accept Apple Pay.

Privacy and Security

We take the privacy and security of app users seriously.

You can read our Privacy Policy HERE

Never send your password, complete payment card number or other sensitive financial information to our support team.

The Reytons team will never contact you to ask for your account password.

Reporting Inappropriate Content or a Security Concern

To report inappropriate content, suspected account misuse, a privacy concern or a potential security vulnerability, email:

support@greatvalley.co.uk

Please provide enough information for us to investigate, but do not publicly share details of a potential security vulnerability.

App Feedback

We’re always interested in hearing how the app could be improved.

Send feedback, feature suggestions or game ideas to:

support@greatvalley.co.uk

Although we may not be able to reply to every suggestion, all feedback is appreciated.

About the App

The Reytons app is the official home for band updates, exclusive opportunities, products, offers and fan experiences.

Features and availability may change over time. Some content, products, competitions or offers may be limited by location, eligibility, availability or specific promotional terms.

Still Need Help?

Email support@greatvalley.co.ukand our support team will assist you.

Support hours: 10am-6pm
Expected response time: 2-3 days

Last updated: 04/08/2026